Behind Sarah Russell Skincare LLC is a REAL, LIVE person with real costs, responsibilities and duties to you AND all of my valued clients! I have created these service policies to protect you, them, me and my business all at the same time! By booking with me, you agree to abide by these policies.
Thanks for your understanding and consideration ❤️
All new guests must fill out the New Client Intake & Consent form, which will be EMAILED to you upon booking. This must be completed prior to your appointment.
If not completed prior to your appointment time, you will be invited to reschedule and your $50 retainer will be used to compensate your esthetician for lost time.
A non-refundable $50 retainer will be charged to you upon booking your appointment and will be redeemed to compensate your esthetician for lost time in cases of missed appointments, same-day cancellations, and late arrivals beyond 20 minutes.
If you arrive on-time for your appointment, your retainer will be applied toward your service total.
You can avoid having your retainer redeemed for lost time by sending somebody in your place! Your retainer will be used to compensate your esthetician if your proxy misses the appointment time. If your proxy arrives on-time, your retainer will be applied toward your next appointment.
Same-day cancellations begin 12 hours before your appointment. If you cancel 12+ hours before your appointment, your retainer will be applied toward your next scheduled appointment.
Late arrivals in any increment will limit your service length & scope and you will be charged the full service fee.
Missed appointments will be limited to 3 per person per year.
Excessive missed appointments (more than 3 per year) or excessive rescheduling may result in being blocked from booking on our busy schedule.
"What if I'm sick?" - Unforeseen Circumstances
We may waive redeeming your retainer fee one time per quarter, depending on circumstances. If you have used your waiver, the fee will be charged regardless of circumstances. We appreciate your understanding.
"What if you same-day cancel on me?"
We make it a point to show up for our clients, however we're also human and unforeseen circumstances happen to us too! If we have to reschedule your appointment same-day, you will be entitled to a $50 credit toward your next appointment.
WE ARE A (MOSTLY) CASHLESS ESTABLISHMENT.
If you'd like to use cash, please bring exact change.
Payment: In order to maximize my time and avoid the the awkward futzing around with checkout at the end of your service, the payment method on file will be charged for your service and any retail items you'd like to take home with you at the end of your appointment. Please ensure that you have your preferred payment method on file upon booking your appointment, as you will not be asked what method of payment you'd like to use.
Gratuity: Gratuity is always a welcome thank you for a job well done! You will be sent a text with a prompt to leave gratuity after your service. You get to decide how much or how little to leave, but in case you aren't sure, industry standard is 20% of the service total. I also appreciate Coffee, Diet Coke and Fruit Snacks ;)
Due to the nature of our services and products, all sales are final.
If you have a problem with your service or retail item, please reach out within 48 hours and we will attempt to find an appropriate solution.
Guests may bring adult tag-alongs, so long as the tag-along is not disruptive. Sarah Russell Skincare reserves the right to ban tag-alongs for any reason.
Due to liability reasons, children/minors (even well behaved ones) are not allowed in the spa unless they will be receiving a service. Guests who bring unscheduled children with them will be invited to reschedule and your retainer will be used to compensate your esthetician for lost time. We do not make exceptions for this policy.
Children/minors who will be receiving a service must have a parent/guardian present in the room during their first service. We welcome parental feedback concerning their children's skincare habits, however we do not allow skin-shaming and reserve the right to ask parents to let their children speak for themselves. If parents persist in the behavior, we reserve the right to discontinue the service & charge the full service fee.
Pre-paid services and service packages expire 12 months after purchase. I recommend booking them out asap in order to receive max benefit! Once services expire, they cannot be retrieved and no refunds will be given.
I love my clients but I do retain the right to discontinue services for any reason.
If you're wondering what types of reasons would cause me to refuse service, here's a short but not all inclusive list:
Haggling over service and retail pricing. You don't haggle at your dentist or at Starbucks, please don't haggle with your esthetician... it's tacky.
Inappropriate / rude / entitled behavior. We're all adults. Leave your mean-girl energy in high school where it belongs.
Skin shaming your children during consultations/services.
Inappropriate comments & touching
Discussing topics like politics and religion
Consistently missing, late-cancelling/rescheduling & showing up late to appointments
Refusal to pay any service or rescheduling fees or disputing charges through your bank.
Refusal to follow post-care instructions, including the use of sunscreen
