All new clients must fill out the New Client Intake & Consent form, which will be EMAILED to you upon booking. This must be completed prior to your appointment.
If not completed, you will be invited to reschedule and assessed a 25% rescheduling fee.
Cancel for free up to 24 hours ahead, otherwise you will be charged 25% of the service price for late cancellation or 25% for not showing up.
Late arrivals in any increment will limit your service length.
Arrivals later than 10 minutes are considered a no-show and will be charged the fee.
"What if I'm sick?" - Unforeseen Circumstances
I will waive cancellation fee one time per quarter. If you have used your waiver, the fee will be charged regardless of the reasoning. I appreciate your understanding.
"What if you cancel on me with less than 24 hour notice?"
I make it a point to show up for my clients, however I'm also human and unforeseen circumstances happen to me too! If I have to reschedule your appointment last minute, you will be entitled to a 25% discount of your service at your next appointment.
WE ARE A CASHLESS ESTABLISHMENT.
Payment: In order to maximize my time and avoid the the awkward futzing around with checkout at the end of your service, the payment method on file will be charged for your service and any retail items you'd like to take home with you at the end of your appointment. Please ensure that you have your preferred payment method on file upon booking your appointment, as you will not be asked what method of payment you'd like to use.
Gratuity: Gratuity is always a welcome thank you for a job well done! You will be sent a text with a prompt to leave gratuity after your service. You get to decide how much or how little to leave, but in case you aren't sure, industry standard is 20% of the service total.
Results will vary and are not guaranteed. All service and retail sales are final.
If you have a problem with your service or retail item, please reach out within 48 hours.
Due to liability reasons, tag-alongs (even adult ones) are not allowed in the spa unless they will be receiving a service. Guests who bring tag-alongs with them will be invited to reschedule and will be charged a 25% rescheduling fee.
Due to liability reasons, children/minors (even well behaved ones) are not allowed in the spa unless they will be receiving a service. Guests who bring unscheduled children with them will be invited to reschedule and will be charged a 25% rescheduling fee.
Children/minors who will be receiving a service must have a parent/guardian present in the room during their first service. I welcome parental feedback concerning their children's skincare habits, however I do not allow skin-shaming and reserve the right to ask parents to let their children speak for themselves. If parents persist in the behavior, I reserve the right to discontinue the service & charge the full service fee.
Pre-paid services and service packages expire 12 months after purchase. I recommend booking them out asap in order to receive max benefit! Once services expire, they cannot be retrieved and no refunds will be given.
I love my clients but I do retain the right to discontinue services for any reason.
If you're wondering what types of reasons would cause me to refuse service, here's a short but not all inclusive list:
Haggling over service and retail pricing
Poor / rude / entitled behavior
Skin shaming your children during consultations/services
Inappropriate comments & touching
Discussing topics like politics and religion
Consistently missing, late-cancelling/rescheduling & showing up late to appointments
Refusal to pay rescheduling fees
Refusal to follow post-care instructions, including the use of sunscreen